Careers

Position

Landscape SEO is a dynamic and fast-growing marketing agency that specializes in strategic, data-driven, and result-oriented marketing solutions. We are committed to delivering transformative solutions to our clients that drive business growth.

We are seeking a proactive, articulate, and client-focused Account Manager to join our vibrant team. You will play a crucial role in communicating with our clients, understanding their objectives, and guiding them through successful marketing campaigns. Prior experience in account management for SEO, Google Ads, and working in a marketing agency is a plus but not a requirement.

Responsibilities:

Build and maintain strong, long-lasting client relationships.
Understanding and assessing clients needs to become a trusted advisor.
Develop a thorough understanding of our services to recommend and guide clients on the most effective marketing strategies.
Oversee the progress of ongoing client projects, ensuring timelines, deliverables, and quality standards are met.
Coordinate with internal teams such as SEO, Google Ads, and Creative to facilitate seamless project execution.
Regularly update clients on the status of their campaigns, delivering comprehensive reports and actionable insights.
Identify opportunities for account growth and new business.
Address any issues or challenges faced by clients promptly and efficiently.
Monthly client call to address client results, guide clients to successful outcomes and address any pressing issues or concerns
97% client retention

Qualifications:

Bachelor’s degree in Marketing, Business Administration, or a related field.
Proven work experience in account management, sales, customer service, or a similar role.
Familiarity with SEO, Google Ads, and other digital marketing services is a plus.
Strong communication, interpersonal, and client management skills.
Ability to manage multiple accounts and projects concurrently.
Detail-oriented with excellent problem-solving abilities.
A motivated self-starter who can work independently as well as part of a team.
Proficient in using CRM software and MS Office suite.

Competitive Salary

Opportunities for Professional Growth

Flexible Work Hours

Supportive Work Environment

Landscape SEO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply: If you have the skills and passion to contribute to our team and the success of our clients, we’d love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you’re interested in the role to [email protected].

Interview Questions

Can you tell us a little about your experience with account management, particularly in a marketing context?
Have you worked in an agency environment before? If so, can you describe that experience?
How familiar are you with SEO and Google Ads? Have you used these in previous roles to drive marketing campaigns?
Could you describe a situation where you had to deal with a challenging client? How did you manage it and what was the outcome?
At Landscape SEO, we often manage multiple projects simultaneously. Can you provide an example from your past work where you successfully managed multiple projects or clients at the same time?
Can you describe a time when you had to coordinate with several departments or teams to achieve a common goal?
How do you approach keeping a client informed about the progress and status of their campaign?
Could you tell us about a time you identified an opportunity for account growth or new business with a client?
In your opinion, what are the most important skills or traits for an account manager to possess?
How do you handle situations where a client is not satisfied with the campaign results?
Can you tell us about a time when you had to persuade a client to adopt a different marketing strategy than the one they originally wanted?
How proficient are you in using CRM software? Can you describe a situation where using such software helped you manage a client’s account more effectively?
What motivates you in your work as an Account Manager?
Why are you interested in working for Landscape SEO?
How do you keep up-to-date with changes and trends in the marketing industry?

AM Onboarding

Week 1: Introduction and Orientation

Day 1: Welcome and HR Orientation: Paperwork completion, digital office tour, introduction to the team, issuing of company hardware and software, and overview of company culture and values.
Day 2-3: Introduction to company’s services, particularly focusing on Web Development, SEO and Google Ads. If necessary, training sessions on these services.
Day 4-5: Shadow senior Account Managers in client meetings to understand our clientele and services. Introduction to CRM and other tools used for account management at Concrete Marketing Crew.

Week 2: Product and Service Deep Dive

Day 1-2: Attend detailed training sessions on our various services, understanding their applications and value propositions.
Day 3-5: Start hands-on training on CRM and other software tools. Also, work on mock client accounts to understand the workflow.

Week 3: Client Management Training and Job Shadowing

Day 1-3: Training on client communication, handling and other soft skills. Continue to shadow senior Account Managers to see these skills in action.
Day 4-5: Start working on your own “mock” accounts, managing the account from start to finish with oversight from senior team members.

Week 4: Transition to Active Role

Day 1-3: Review of first three weeks, answering any questions, and addressing any areas that need further training.
Day 4-5: Start handling real client accounts under the supervision of senior Account Managers. Gradual assignment of your own accounts, starting with smaller clients.

Week 5 onwards: Active Role

Begin to take on more client accounts and work with greater independence, while always having access to senior team members for guidance and support.
Ongoing professional development: As a growing agency, we encourage our Account Managers to continue learning and growing professionally. We provide a range of resources and opportunities for this, such as regular training sessions, opportunities to attend industry events, and an encouraging environment for sharing and learning from one another.

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